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Frequently Asked Questions

Resources

What is a Customs Broker?

A customs broker is an individual, partnership, or corporation that acts as an agent to transact business with the Canada Border Services Agency (CBSA) on behalf of the owner or importer of goods.

What does a Customs Broker do?

A customs broker prepares entries, classifies products and submits the documents required to clear products through customs. The clearance process requires strict adherance to the CBSA’s policies and procedures and a Customs Broker understands these rules the best.

What is the CBSA?

The CBSA is short for “Canadian Border Services Agency”. They are the national agency that controls and protects Canada’s borders. They work closely with other government departments to make sure all controlled, restricted or prohibited goods have the required permits, licenses or certificates before they enter Canada. The CBSA also collects all of the necessary duties and taxes on behalf of the government of Canada and amongst other things, they regulate and administer many acts of parliament.

What is your payment options?

We currently accept visa, mastercard, cheque (for prepaid deposit), certified cheque, email transfer, direct deposit, wire transfer, online banking (credit union).

Do you extend credit?

No. For each shipment that we clear, we collect customs fees (ie. duties and/or taxes) on behalf of the government. The government requires payment or posted security in advance of clearing shipments so we echo this policy.

Can my shipment get delayed with customs?

If we receive all the proper and completed paperwork as outlined in step 3, your shipment will most likely be delivered to you without delay. However, customs does do random exams and if your shipment gets chosen, delays may occur.

How do I know if my shipment will require a permit, license or certificate to enter Canada?

Go to resources for the importer and click on other government departments or contact us for more information.

February 2023
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